✓Premium Materials
Carefully selected fabrics for comfort, durability and style.
✓High Quality Finish
Designed with attention to detail for a refined look.
✓Trusted by Thousands
Loved by thousands of women for quality and reliability.
Loved by women all over Denmark
FREQUENTLY ASKED QUESTIONS
We are here to make your shopping experience simple and safe. Find answers to the most common questions below.
What do I do if I have a problem with my product?
We want every experience with Emilie Copenhagen to be special. If this product does not live up to your expectations or causes problems, our customer support team is ready to help. Contact us within 15 days with your order number and a brief description of the situation, and we will quickly find the best solution for you.
How long does shipping take?
Once an order has been placed, it takes 1 - 3 business days to process the order. During the week it takes one business day, but if you order on Friday evening or during the weekend, it may take a little longer.
Once your order has been processed, it will be shipped and delivery takes an average of 8 - 12 business days.
How can I track my product?
As soon as your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your delivery at any time via our tracking page. If you need further assistance, our customer service team is always available to help you.
How do I return my order?
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
-
1. The order still contains all the relevant parts, components, and the packaging has
arrived exactly as the product. -
2. Normal handling of the product is evident; damage due to careless handling is excluded. -
3. Products where hygiene is important have been thoroughly cleaned before the return
process begins. -
4. The product was found to be defective immediately upon receipt. - 5. We are entitled to charge the customer for shipping costs.
- 6. A return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.
What are our payment methods?
For your convenience, we offer secure and reliable payment methods. We accept the most commonly used credit and debit cards, as well as other internationally recognized payment solutions. All transactions are protected with advanced encryption technology to ensure the highest security for your information.